Return and Replacement Policy
Sopriyah UAE Standard Return and Replacement Policy
At Sopriyah, we prioritize customer satisfaction while maintaining the highest standards of hygiene and product integrity. Our return and replacement policy complies with UAE Consumer Protection Laws, ensuring fairness and transparency.
1. Eligibility for Returns & Replacements
To qualify for a return or replacement, the product must meet the following conditions:
- Damaged, Defective, or Incorrect Items – If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.
- Unopened & Unused Products – Returns are accepted only if the product is sealed, unused, and in its original packaging.
- Proof of Purchase – A valid receipt or order confirmation is required for all return or replacement requests.
- Reporting Timeframe – All requests must be made within 7 days from the date of delivery.
2. Non-Returnable & Non-Exchangeable Items
For hygiene and safety reasons, the following products cannot be returned or exchanged:
- Opened or used skincare, cosmetics, and personal care products.
- Products purchased on final sale, clearance, or promotional offers.
- Gift cards, sample products, or promotional giveaways.
- Items that show signs of tampering, misuse, or improper storage.
3. Return & Replacement Process
- Submit a Request – Contact our customer service via support@sopriyah.com with your order details and a clear explanation of the issue.
- Provide Photos – If the item is defective, damaged, or incorrect, attach clear photos showing the issue.
- Approval & Instructions – Once approved, you will receive return shipping instructions.
- Return the Item – Securely pack the product and return it using a trackable shipping method.
- Processing & Resolution – Upon receiving the returned item, we will inspect it and issue a replacement or store credit (depending on product availability).
4. Refund & Replacement Options
- Product Replacement – A new unit of the same item will be sent if available.
- Store Credit – If the product is out of stock, store credit may be offered.
- No Cash Refunds – As per UAE retail standards, we do not offer monetary refunds unless required by law.
5. Special Cases
- Allergic Reactions – If you experience an allergic reaction, please provide medical proof or a dermatologist’s note for a possible exchange.
- Lost or Missing Packages – If your package is missing, contact us immediately, and we will coordinate with our logistics partner.
6. Shipping Responsibility
- Customers cover return shipping costs unless the return is due to a defective, damaged, or incorrect item.
- Use a trackable courier service to ensure safe return delivery.
7. Legal Compliance & Policy Updates
Sopriyah follows UAE Consumer Protection Laws (Federal Law No. 15 of 2020). This policy may be updated periodically, and changes will be reflected here with the latest update date.
Thank you for choosing Sopriyah! We appreciate your trust in our products.
Last updated: March 2025
